Guaranteed ride home program - FAQ's

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The GRH program is provided by the Napa Valley Transportation Authority (NVTA) through the V-Commute platform to encourage commuters to use an alternative mode other than driving alone to work to College in Napa County by providing financial relief to get home in the event of an emergency.

First and foremost, we want to let you know - DON'T WORRY about your reimbursement, please take care of your emergency first. V-Commute staff will always be here to help you through the reimbursement process after you have taken care of your emergency.

Registered users of V-commute.

Eligible to Vine Late Night participants.

You are eligible to be reimbursed up to four (4) GRH trips per calendar year

V-Commute account holders request reimbursement in the Program Rewards area in their V-Commute account. 

Reimbursement requests must happen within 2-weeks of the GRH trip occurring. 

Vcommute participants may redeem reimbursement requests under the following circumstances:

• Personal or family illness or emergency
• Home emergency
• Elder care or day care emergency
• Bicycle theft or breakdown
• Unforeseen change of work schedule
• Carpool partner emergency resulted in loss of ride home

We know that sometimes it takes a few modes to get where you need to be in an emergency.  If you have multiple receipts, submit all of your trip receipts with your application. 

The destinations that qualify for reimbursement are as follows:

• Commuters’ home
• Hospital or Urgent care 
• Day care facility or K-12 school
• Elder care
• Local transit station
• Park and Ride lot

• Transit delays and/or disruptions
• Personal errands or appointments
• Transportation to a doctor or hospital resulting from an on-the-job injury (GRH cannot be used to replace an employer’s legal responsibility under workers’ compensation regulations.)
• Natural disasters
• Ride to work
• Taking an Uber or Lyft to work is not a qualifying alternative commute mode
• Carpool App provider cannot find a match to get the commuter home
• Business-related travel
• Non-emergency side trips
• Commuters are not eligible for reimbursement if they are covered by a separate employer-sponsored GRH program
• Other reasons that may be deemed as invalid use of GRH program, as determined by the program administrator.

GRH program participants decide how to get home (or to any other qualified GRH destination) whether its via a taxi, ride-hailing app, transit or combination, the choice is yours!

The V-Commute Guaranteed Ride Home (GRH) Program is made possible by funding through the NVTA Travel Demand Management Program.

NVTA reserves the right to modify the GRH Program Rules including participation requirements, eligibility, and reimbursement criteria at any time for any reason. Subject to availability of funding and program performance.