Guaranteed ride home program - FAQ's


What is the Guaranteed Ride Home (GRH) program?

The GRH program is provided by the Napa Valley Transportation Authority (NVTA) through the Vcommute platform to encourage commuters to use an alternative mode other than driving alone to work to College in Napa County by providing financial relief to get home in the event of an emergency.

First and foremost, we want to let you know - DON'T WORRY about your reimbursement, please take care of your emergency first. VCommute staff will always be here to help you through the reimbursement process after you have taken care of your emergency.

Who is eligible for GRH reimbursement?

  • Must be 18 years or older
  • Must work or go to College in Napa County 
  • Used an alternative to driving alone to get to the work or college on day GRH is needed
  • Must have a Vcommute account and log trip to work or college for the day of GRH trip on Vcommute 

Register Here

How many times can I use this program?

You are eligible to be reimbursed up to four (4) GRH trips per calendar year

When can I get reimbursed for a GRH trip?

Vcommute account holders request reimbursement in the Program Rewards area in their Vcommute account. 

Reimbursement requests must happen within 2-weeks of the GRH trip occurring. 

Vcommute participants may redeem reimbursement requests under the following circumstances:


  • Personal or family illness or emergency
  • Home emergency
  • Elder care or day care emergency
  • Bicycle theft or breakdown
  • Unforeseen change of work schedule
  • Carpool partner emergency resulted in loss of ride home

What if I have multiple receipts for my GRH?

We know that sometimes it takes a few modes to get where you need to be in an emergency.  If you have multiple receipts, submit all of your trip receipts with your application. 

What if my destination is not home, but the hospital or other place?

The destinations that qualify for reimbursement are as follows:


  • Commuters’ home
  • Hospital or Urgent care 
  • Day care facility or K-12 school
  • Elder care
  • Local transit station
  • Park and Ride lot

What types of trips or reasons are NOT covered?

  • Transit delays and/or disruptions
  • Personal errands or appointments
  • Transportation to a doctor or hospital resulting from an on-the-job injury (GRH cannot be used to replace an employer’s legal responsibility under workers’ compensation regulations.)
  • Natural disasters
  • Ride to work
  • Taking an Uber or Lyft to work is not a qualifying alternative commute mode
  • Carpool App provider cannot find a match to get the commuter home
  • Business-related travel
  • Non-emergency side trips
  • Commuters are not eligible for reimbursement if they are covered by a separate employer-sponsored GRH program
  • Other reasons that may be deemed as invalid use of GRH program, as determined by the program administrator.

What kind of transit qualifies for getting me where I need to go in an emergency?

GRH program participants decide how to get home (or to any other qualified GRH destination) whether its via a taxi, ride-hailing app, transit or combination, the choice is yours!

Where does the money for the GRH program come from?

  The V-Commute Guaranteed Ride Home (GRH) Program is made possible by funding through the Napa Valley Transportation Authority Travel Demand Management Program. reserves the right to modify the GRH Program Rules including participation requirements, eligibility, and reimbursement criteria at any time for any reason. Subject to availability of funding and program performance.


Submit request here